SHIPPING AND HANDLING

 

Free Domestic U.S. Shipping on Orders Above $50 (in-store orders only not over the website)

Domestic U.S Shipping on all E-Liquids (free!!! any orders) – Online orders only.

We thank you for your continued business as we work together in the vaping industry. We would like to notify you of new shipping cost changes for the following states:

  • Washington
  • Delaware
  • Iowa
  • Massachusetts
  • Minnesota
  • North Dakota
  • Oregon
  • Texas
  • Virginia

Due to changes in state laws, you will notice a shipping charge of $13.95 to ship any packages to these states as they require an adult signature upon delivery. This will go into effect Monday, March 25, 2019.

Hardware and accessories will be charged according to the shipping rates at the checkout level. Please make sure to check the country on which your items will be delivered. Check for the list of countries available for shipping, including international shipping.

Holiday Notice – The Fulfillment Team will be operating Saturday & Monday before New Years (12/29 & 12/31). This helps ensures a quick processing and shipping turnaround for our customers. Nevertheless, we greatly appreciate your patience and we look forward to assisting you all in 2019!   

When will my order be shipped?
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 3 PM EST – 8 PM PST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.

Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, and International. For APO, and FPO addresses (Call the store 407-837-4013). 

For international, we are currently shipping to most of the countries. If your country is not listed during the checkout process, we are unable to ship to that location at this time. See more information below.

Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times
USPS First Class Mail (“snail mail”) 4-10 business days* in transit
USPS Priority (standard shipping) 2-4 business days* in transit
USPS Operations Date: Monday – Saturday

Other options are available at the check out level.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit. (Call the store for details – do not attempt to make any purchase within the website without calling the store number first – Phone: 407-837-4013

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. OT Vapor is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in US Dollars and will not be automatically converted into your local currency. OT Vapor is not responsible for any conversion fees associated with international orders.

For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (Not all countries will provide tracking updates. If you have not received your order within 15 days, please contact your local customs agency). Standard international shipping will only show movement from our warehouse to the US international sort facility. (If you have not received your order within 45 days, please contact your local customs agency).

Late Shipments
Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of OT Vapor and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us. 

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
https://www.usps.com/help/welcome.htm

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of OT Vapor, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. OT Vapor strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. OT Vapor is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS First Class Mail.

Have more questions or concerns? Please contact us at info@otvapor.com or call us at 407-837-4013